How long do your patients wait to make an appointment?
Are your appointment vacancies a result of long hold times?
Is your staff overworked, burned out, or underutilized?
Let us help lighten the load! Our professional call center team acts as an extension of your internal staff, expertly handling all your scheduling needs. By entrusting us with your appointment calls, your in-house team can focus on what they do best—providing exceptional care to your patients.
Our team is trained to work seamlessly with your systems, ensuring that every appointment is scheduled efficiently and accurately. With us on your side, you’ll reduce stress, minimize errors, and enhance the overall patient experience.
Let us handle the scheduling so your team can concentrate on patient care. We’re here to support your practice with flexible, reliable, and personalized service.
EqualizeRCM Appointment-Setting Services
EqualizeRCM experienced team members allow your organization a safety net of always having enough staff to answer patient appointment-setting calls. You can forget about long hold times, leaving voice messages, or simply hanging up and calling later. Your patients will have their appointment handled on the first call, which increases patient satisfaction, loyalty, and your
bottom line.
Our process is simple. Onboarding specialists listen to your specific needs and help you determine the time and conditions for calls to overflow to EqualizeRCM virtual agents. You can have calls forwarded after a set number of rings without an answer, specific hold time, or based on your phone system options such as new or changed appointments. We can also expand your hours to reach a live agent.
A careful study of existing customers discovered that on a typical day, over 33% of the appointment scheduling calls were made one hour before opening, during lunch, and an hour after closing. Instead of sending those calls to after-hours answering services, then beginning the arduous, costly game of phone tag with the patient, you can have those calls answered by an EqualizeRCM virtual agent, who functions exactly as your own team member. Your staff, your providers, your patients, and your bottom line will thank you.
What EqualizeRCM Offers You?
How Does it Work?
Flexible Solutions to Fit Your Needs: Whether you need to augment your existing staff, outsource entirely, or find a balance between the two, we’ve got you covered. Our services can efficiently manage overflow calls, ensuring that patients aren’t left waiting on hold or forced to leave messages. Say goodbye to phone tag—our team ensures that patient issues are resolved in a single call. If you choose to fully outsource your scheduling, your existing staff can be redirected to focus on other critical tasks. The choice is yours—we’re here to make it work for you.
Comprehensive Training: We start by having our operations leader gain a deep understanding of your current appointment-setting rules and call flows. Our team is well-versed in various provider protocols, whether it’s scheduling new patients at specific times or managing double-booking based on no-show histories. Our agents will integrate seamlessly with your team, following the same call flows your staff currently uses. We meticulously document every procedure and develop a tailored training program for all team members handling your calls. Once training is complete, we’re ready to go live.
Custom Daily Reports: Stay informed with our robust suite of data reporting. Access real-time results or request reports on an ad-hoc or regular basis. With 17 years of expertise, we help you analyze this critical data to identify opportunities for process optimization and efficiency improvements.
EqualizeRCM provides coverage for your elastic staffing needs
The challenges of staying fully staffed on a daily basis are numerous. Turnover, absenteeism, vacation, and sick days are but a few of the influences that make it challenging to properly staff. One person unexpectedly being out can have a dramatic effect on the ability to handle call volumes, particularly on the typical Monday or day after a holiday. The cost of having to have the patient make more than one call is dramatically increased cost of multiple calls for one appointment issue, the increase in patient frustration, and the loss of possible new patients who become frustrated and call a competing office. Overflowing calls to EqualizeRCM’s virtual service eliminates all those issues, letting management focus on other issues, and keeping the provider schedules as full as they can be.
Chat With An Expert.
Data-Driven Insights to Optimize Your Practice
At EqualizeRCM, we go beyond handling your patient scheduling calls. Our services not only ensure that appointments are efficiently managed on the first call—boosting your net revenue—but also offer in-depth analysis of call data and trends. Our expertise in revenue optimization enables us to provide actionable insights on scheduling strategies, provider rule sets, and cost analysis. These insights can inform critical decisions, such as expanding your practice with new providers and driving consistent growth year over year.
Our value-added services deliver more than just efficient call management; they maximize your ROI by turning data into strategic opportunities.
To discover how we can resolve your appointment scheduling challenges, fill out the form below or give us a call.
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806-215-0549
